Effective Date:
At Sprout Mom, we are committed to delivering your orders quickly, safely, and efficiently across India. Please review our shipping and delivery policy below:
1. Shipping Locations
We currently ship to most serviceable pin codes within India. If your location is not serviceable, our team will notify you promptly and cancel your order with a full refund.
2. Order Processing
- Orders are processed within 1–2 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery times are indicative and may vary due to unforeseen circumstances, such as weather, strikes, or courier delays.
- For remote or hard-to-reach areas, additional time may be required.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Free shipping offers may be available from time to time as part of promotions.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email and/or SMS with the tracking details. You can track your order using the provided link or contact our customer support for assistance.
6. Delays & Issues
- In case of delays beyond the estimated delivery window, please reach out to our customer support.
- If the product is returned to us due to incorrect address or customer unavailability, re-shipping charges may apply.
7. Packaging
All products are carefully packed to ensure they reach you in good condition. Please inspect the package at the time of delivery. If you notice any damage or tampering, report it immediately to our customer support.
8. Contact Us
For any shipping-related queries or issues, please contact:
📧 Email: support@sproutmom.com
📞 Customer Support: +91 86673 78770
🕒 Business Hours: Monday – Friday (9:00 AM – 6:00 PM)